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not getting email confirmation

zoomdamakina
Listener

I changed the email address but Zoom does not send me the confirmation code. I have tried everything and it simply does not work. I am using gmail and the code has never been send to my inbox nor to my spam box. 

3 REPLIES 3

Bri
Zoom Moderator
Zoom Moderator

Hi @zoomdamakina! I have gone ahead and created a support ticket for your issue. Be on the lookout for an update via email. Hope this helps! 

sponboarding
Listener

Hello Zoom, I am having the same issue. The confirmation email was sent to the old address but not to the new address. I have selected resend twice but still nothing. 

willjoe2442
Listener

How to change webinar email settings for a specific webinar
Sign in to the Zoom web portal.
In the navigation menu, click Webinars.
Click the topic of the webinar that you want to edit.
Click the Email Settings tab.
Click Edit next to the settings to change whether these emails are sent:

 

Regards,

Will