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Hi @Martown ,
Note: If it says Contact Sales instead of Cancel Subscription, you will need to contact our sales team or your Account Executive to have the plan canceled.
For more information: https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription
If you have any additional questions, please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.
If this helped, please remember to click on the "Accept as Solution" button below.