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cancel upcoming annual subscription renewal


I wish to cancel my annual subscription which is due for renewal shortly.  How do I do this?


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Martown ,

How to cancel a Pro (paid) subscription

  1. Sign in to the Zoom web portal.
  2. Click Account Management, then click Billing.
  3. Under the Current Plans tab, find the plan you want to cancel and click Cancel Subscription to stop your subscription's automatic renewal.
  4. Confirm your request by selecting Cancel Subscription.
  5. Choose why you would no longer like to renew your subscription.
  6. Once complete, click Submit.
    Your plan status will now be updated to Canceled. You will still have use of your paid plan for the remainder of your subscription term.
  7. (Optional) If you would no longer like to have the plan canceled, you will be able to reactivate your plan by selecting Reactivate Plan on the Current Plans page.

Note: If it says Contact Sales instead of Cancel Subscription, you will need to contact our sales team or your Account Executive to have the plan canceled. 


For more information:


If you have any additional questions, please contact our billing department by opening a ticket using this link: also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helped, please remember to click on the "Accept as Solution" button below.