Contact Center
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What is Contact Center?

The Zoom Contact Center is a product offering that brings omnichannel functionalities, like voice and video, to the call-handling experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

converting adobe connect file to zoom conferencing

Per Google:Adobe Connect service will be discontinued on Sunday, November 17th. Zoom Conferencing has replaced Connect as the supported web conferencing and webinar tool. How do I convert an Adobe Connect file to zoom conferencing?

Nelda23 by Listener
  • 0 replies

Zoom subscription update

I use Zoom Pro socially. To renew my subscription this year I needed to update my payment details (new card). I have tried two CCs, both known to work but get the following message: "Page Id in signature is invalid (2)". The Chatbot says the cards us...

Zoom Contact Center video through Entry ID

I've been trying to get the button trigger on our website to start a video call with an agent, using the provided sample with no luck. The coded is added to our footer widget and the button is showing floating in the bottom right corner. The "your_id...

effacer les enregistrements

Bonjour, depuis le mois de septembre j'essaie d'effacer un enregistrement, mais c'est impossible; On me dit tout le temps qu'il est en train de rogner ! Quelqu'un pourrait me suggérer la solution ? Merci.

rosspa by Listener
  • 0 replies

Accessing account from a different laptop

Hello,I have a zoom account which was set up in the UK and is used regularly via phone and laptop.However, I am now trying to access my account on a new laptop.It keeps going to (not sure if this is an issue as I am still logging in with the ...

Toyamj by Listener
  • 0 replies

Contact Center- Queue Voicemail Inbox

We have a queue inbox for call overflow that has 2 users assigned, and they have reported that sometimes they get the email notification about the voicemail but it doesn't appear in the Contact Center inbox for them, even after refreshing. Has anyone...