Contact Center
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What is Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

How can I get some answer form zoom support?

Something happened with my accout last week. Apparently has been taken for somebody else.I received an email from zoom in a foreign language and I ignored it because I thought it was spam. A couple of days later I tried to use my account and could no...

SOC 2 report

I have been trying to obtain a SOC 2 report for over 2 months and no-one at Zoom has been able to help me. I need this for my compliance team. Anyone have a number for ZOOM compliance?

jwise by Listener
  • 4 replies

대기실 사용으로 설정을 해도 계속 적용되지 않는데, 어떻게 해야 할까요?

밑에 사진 자료를 첨부 하였는데,제가 일주일 전쯤부터 제가 사용하는 아이디를 프로로 업그레이드 했습니다.그리고 줌 홈페이지를 통해서 대기실 사용 설정을 했음에도 불구하고,실제로 줌 회의를 열면 적용이 되지 않아서 너무 불편합니다.하루 속히 해결할 수 있게 도와주시면 감사하겠습니다!

Adding video chat to a web page - config error

We have added the video chat icon to our page. When we click on the icon we get a "connecting" spinner and a message in the javascript console: "video client init error: Error: The subdomain URL is not connecting. Manage subdomains in Contact Center ...

dc81 by Listener
  • 1 replies

Снятие оплати после отмены подписки

Я еще 24 июня отменила подписку на платный пакет в моем профиле 52228105 , так как моя компания в настоящее время не работает из-за войны в нашей стране, а вы берете и берете с нашей карты годовой оплаты 17 июля. Как это так? Я сделал отмену пакета з...

Resolved! Impossible to contact customer support to get help

Yesterday my meeting was cut off at 40 min b/c of the change in free accounts. I was unaware of the change even though I am using Zoom 3x/week. I paid for an upgrade, as I needed Zoom for my tutoring business then went back to my emails to find out w...

DeniseA by Listener
  • 3 replies

How can I contact Zoom support?

I was reading another thread about the possibility to request an OTP Exception after this new security was recently implemented. I am not finding a way to email Zoom support. All I get when clicking contact us are articles. *********** bounces back s...