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What is Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

audio issue

Microphone was detected but during the meeting and test not detecting the audio

edpchn by Listener
  • 462 Views
  • 0 replies
  • 0 likes

Flip share screen? anyone know ?

How can one stream live desktop but change the orientation ? to vertical for example. I don't need the webcam orientation that feature is easily seen in settings i want to share the desktop sideways.

Ali2627 by Listener
  • 502 Views
  • 0 replies
  • 0 likes

Problemas con la agenda

Cuando programo una reunión y se me adjunta a mi calendario de gmail, si la cancelo, deja de aparecer en mi agenda pero sí dentro del programa de Zoom, y si cancelo la reunión para programar otra a la misma hora, en el calendario aparece todo perfect...

Lanido by Listener
  • 506 Views
  • 0 replies
  • 0 likes

Can I have 2 meetings at the same time

I have 2 Zoom accounts. I want to schedule 2 meetings at the same time on the same day. I have 2 meeting and 2 different passwords; but when the meetings starts, Zoom wants me to cancel one of the meetings. HELP

gravação

No dia 20 de março de 23, as 10hs fiz um reunião e gravei, como tenho somente 1 hora, o tempo terminou porem a reunião não havia terminado. Usei o mesmo link para terminar a reunião, porém não estou encontrando a gravação da segunda parte. Alguem pod...