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What is Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

Connecting

I do NOT have a firewall on, but I keep getting this message when I try to join meetings,  I have tried to call and even though I have a PAID subscription to zoom live chat is not supported. Can anyone help? zoom needs to do better on support in my o...

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【至急】オーディオに接続できません。

急にオーディオに接続できなくなりました。pcとスマホ両方からアクセスしてもオーディオに接続できず、説明会に参加できませんでした。でもオーディオテストは問題なく出来てますし、以前使った時も問題なく使えていました。主催者のルームコードとパスワードで入ったのですが、URLで入ったら聞こえたのでしょうか。就活生なので、すごく焦っています!誰か助けてください

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中山 by Listener
  • 858 Views
  • 2 replies
  • 0 likes

Deleting videos

I'm getting messages that my videos in my account will be deleted but am not sure which ones and at what time. Can someone help me find out how I can find which ones and when? THANK YOU! SP111

SP111 by Listener | Zoom Partner
  • 333 Views
  • 0 replies
  • 0 likes

Zoom version

I have windows 10 on my laptop. I cant to login to Zoom desktop application because I have the old version . I tried uninstalling and reinstalling the latest version 5.14 using the zoom_amd64.deb installer but i cant do...

music problems

when on the desktop clint and playing music the audience cant hear.when on the phone (android) clint and playing music the audience can hear.it is a problem with the noise suprrsion, and no matter what I do with the setting, it doesnt help.this start...

barmzin by Listener
  • 849 Views
  • 2 replies
  • 1 likes

getting help

Hello all I have had numerous issues with zoom in the past 2 months First when I schedule a zoom and click on it in my calendar it states wait for host to start the meeting ( I am the host) when I tried to logout , sign in directly from zoom it says ...

tld1 by Listener
  • 361 Views
  • 0 replies
  • 0 likes

Recordings

I recorded a zoom session and saw it was downloading when the session was over. When I came back to retrieve it, it was nowhere to be found. I have no idea what happened. Suggestions as to how I may locate it?

dr65 by Listener
  • 720 Views
  • 4 replies
  • 1 likes