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ZCC Can I share call recording with non-ZCC licensed user?

kbudurka
Listener

Hello.

 

We have a ZCC for service calls and dispatch.

Occasionally, the manager of a service tech would like to hear the recording of the ZCC call from the customer.

I cannot find a way in the software to share or download a recoding from an event.

 

I tried a couple of different search terms, but everything seems to documented around meetings and phone.

Has anyone found a way to share a recording (we record audio only) with a manager who has a zoom phone license, but not a ZCC license?

 

Than you any guidence.

Keith Budurka

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