Upgrade to Pro not reflecting

[Deepak_D]

Hello,

I just purchased a Pro license, the Card is charged but my account still says basic.

Also, In User's section I only see buttons to upgrade account. 

There is no trace of my plan purchase anywhere in my account even through I have a mail from Zoom confirming the purchase. What is going wrong??

Please help in fixing this issue.

Regards,

Deepak

[Ray_Harwood]

Hi, @Deepak_D,

You need to assign your newly purchased license to your user account. See this web page for assistance:
https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License