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Unsuscribe premium accounts with mails thats don't exist anymore

fefineitor
Listener

I want to unsuscribe 3 zoom premium acccounts that belonged to 3 ex employees from the company i work to and that were paid to run annually. Unfortunatly, the mails of these ex employees, that were related to de zoom accounts, don't exist anymore, so i can't access to the zoom accounts. Does anybody knows how can i unsuscribe these accounts? or where can i write to solve these... I'm from Chile but the way, so there isn't a support phone for my country 

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hey, @fefineitor –

 

See this Zoom Support article for complete info. Sounds like you want to delete these users, so scroll down to the Delete User section. 
https://support.zoom.us/hc/en-us/articles/115005269946-Deactivating-unlinking-or-deleting-users-from... 

Basically, deleting the user will free up the license allocated to them. If you have new/additional users, you can assign these freed-up licenses to them. 


Ray - GoodClix.com / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !