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Problem with professional account saying I'm lack account

wew
Listener

I've tried to log into my professional zoom account, but it keeps stating that I only have a 40 minute limit despite paying for the professional account.  What can I do to gain proper access to my account.

2 REPLIES 2

GrahamN
Listener

I have the same problem this morning. I have Zoom Standard Pro Annual, but Zoom logged in as a Standard account, and my meeting that I scheduled yesterday was not there.....had to revert to a phone meeting. Still can't log into the Pro account.      

sachinzoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello,

 

Please ensure your administrator has assigned you licenses:

 

Follow these steps: https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses

 

If this helps, please accept the answer as an accepted solution.