My dad died and zoom wants a death certificate

[Seanbcd]

Not sure if this is the right place to post this, but I very much appreciate any help.

My dad died in December and Zoom wants a copy of the death certificate to cancel his monthly subscription. This seems like a lot to ask considering Zoom is not a bank, retirement account, etc. death certificates cost money, granted not much but it’s a huge inconvenience for my mom to get more official copies. why can’t zoom just look at his obituary and agree to stop the monthly charge? At this point, my mom is more likely to cancel the debit card rather than deal with zoom anymore. Zoom customer service people, what’s up with your terrible process? Is people faking death to get out of a subscription such a huge problem for your company that you require a death certificate? 

[Xhinnus]

Zoom sucks bro.