Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
Showing results for 
Search instead for 
Did you mean: 

I was billed twice how can i get refund for one of the bills


Hi I had an automatic bill via google pay. this month i did not have the funds available at the time of the charge and my plan was downgraded until my payment was done.

I made the payment via regular mode in the zoom page.

After google pay made the charge for the same item.


I need to know how to handle this, and how to have the refund of one of the charges.

Thanks Pam


Community Champion | Customer
Community Champion | Customer

Hey, Pam/ @pamelaburotto,


Here in the Zoom Community we’re mostly volunteers with no access to your account. Zoom Staff can definitely handle this for you. Log a Support Ticket with them here:

Support Ticket: 

Ray - / BusinessIsZooming! Podcast / aka "Old Desert Lizard"
Please mark solutions that helped you !