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I can't cancel subscription

kotaro
Listener

I am unable to cancel my paid subscription to ZOOM because I let the domain of the email address I used to sign up for the subscription expire. Could you please let me know how to solve this problem?

 

I am not good at English.
I wrote this English sentence using an automatic translator.

2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @kotaro,

 

Please submit Support Ticket to Zoom Staff at:

https://support.zoom.us/hc/en-us/requests/new

 

Please include your old email address, and the email address you are now using. 


Ray - GoodClix.com / BusinessIsZooming! Podcast / aka "Old Desert Lizard"
Please mark solutions that helped you !

willjoe2442
Listener

Sign in to the Zoom web portal. Click Account Management, then click Billing. Under the Current Plans tab, find the plan you want to cancel and click Cancel Subscription to stop your subscription's automatic renewal. Confirm your request by selecting Cancel Subscription.

 

Regards,

Will