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Billing issue

Asad2022
Listener

I have mistakenly upgraded my account how can i go back and whats the procedure for a refund?

1 REPLY 1

Mr_Zoomtastic
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Asad2022,

 

If your account is eligible for a refund, a refund can be requested when canceling your plan through the web portal:

  1. Sign in to the Zoom web portal.
  2. Click Account Management, then click Billing.
  3. Under the Current Plans tab, find the plan you want to cancel and click Cancel Subscription to stop your subscription's automatic renewal.
  4. If your account is eligible for a refund, click Need Help. In the next window, you will be notified of the amount you will be refunded. 
  5. To agree to the terms of the refund and cancel your subscription, click Cancel and Refund.

Note: To be eligible for a refund, an account must not have any usage since the last time the account was billed. 

For more information: https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription

 

If you need more assistance, please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

 

If this helped, please remember to click on the "Accept as Solution" button below.