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clients cannot access meeting as asked to sign in


Clients cannot access my meeting directly as asked to sign in and password



Community Champion

Hi @DW3 


What type of account do you have (Basic/Pro, Business, EDU, Gov) and do you know whether your account has authentication profiles configured?


Some of our customers are requiring that users are signed into Zoom to attend meetings, as opposed to simply having the meeting ID and passcode. 


Below are a few articles that can help understand options on how to join a meeting.  If you have questions specific to your organization you may want to check with your IT administrator to understand your organization's meeting security requirements.


Zoom Support Article -- How to Join a Meeting:

Zoom Support article -- Authentication Profiles:


Zoom Blog -- Meeting Security:


Please let us know if this helps answer your question or if you need more information.  

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