Ugrade account

On two occasions zoom offered me a larger package with a unique price, both times, they did not deduct the amount from my card that they should have, so they blocked it and have now downgraded me to basic .How can I email someone about this who can l...

Can the admin have Basic and assign licenced users to others?

Hello there I am the company admin and I purchased two licences for my colleagues.I am not using Zoom except for organising the purchase for the team and sort out the billing.I set up myself as Basic and added two purchased users however, 1 users is ...

Master / Sub-Account Questions

I’ve been looking for someone who can answer questions about Master/Sub-Accounts. I have a collection of associates — not employees, but other small business owners – who each has a Pro account, but collectively we would be 10 or more paid accounts, ...

Tôi bị nợ hóa đơn tín dụng

Trước đây tôi dùng thẻ tín dụng đăng ký gói 1 năm trên zoom. Hiện tại thẻ đó đã hủy và zoom đã tính nợ vào thẻ đó. Hiện tại tôi đã cập nhật thẻ mới làm sao để tôi trả nợ được

CHANGE EMAIL

I'm attempting to change to another email address but it keeps telling me that I already have an account for the new email address and I do not. Is there anyway I can get around this? And because I'm not a premium user, I am unable to speak with anyo...

Login not possible from second laptop

When our organization had a free subscription, I was able to login to a scheduled meeting on one of two different laptops. This because one has video and the other does not. Today, after purchasing a Zoom account, I could not login from the laptop th...

WHy is Zoom's Customer Service SO BAD?

What time license will expired?

Hi there, My license will expire on the 26th. It just so happened that on that day there was an important meeting that I had scheduled. The question is, at what time will the license expire and cannot be used? Thank You. regards, Adith

automatic renewal - renewed and charged without notice

Hello, Our business account was automatically renewed and we been charged without any notice. We did NOT wanted to continue the subscription but it was renew without our consent. How can we cancel it and get a refund please? It's very frustrating whe...

why you make me basic

I purchased for 1 year but after four month why you make me basic.