I am not able to sign in with one account. I get this message: "error: Http 401 error". I am unable to access Support chat or even this community because I'm not able to sign in (I am signed in to another account no problem, and my husband was able to sign in as well). I was also able to sign in via PC app and iPhone app, but cannot sign in on desktop.
Solved! Go to Solution.
Hey @t13nif, thanks for reaching out!!
Are you attempting to sign in via a browser or the application when experiencing issues?
If you are using a web browser, please clear all your browser's cache and try again.
If you are using the application, please make sure that all PC & Application components are fully updated.
Let me know if this helps!
Hey @t13nif thanks for replying back so quickly.
Can you attempt to try and sign in via the browser on your phone? I want to find out where the error is coming from (the local PC or the account itself).
Also, has anything changed with the computer since you were able to sign in via the browser?