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Can't change user type


I'm trying to change a user from admin to member (I am owner).  I'm following the instructions provided (pasted below) but the 3 dots don't appear. 


  • Sign in to the Zoom web portal.
  • Click User Management then Users.
  • Search for the user you want to remove. 
  • Click the More icon (...) in the right-side column.

And if I click on Edit, it only offers options to change from basic to licenced etc, no options for admin/member.


Any ideas to solve this please?




on my account under admin-->users-->search for user and on far right there should be an Edit button. you should see an Edit User pop up window. in that pop up window. in that pop up window you should see User Role with a drop down. there you can change the status. if you don't see that User Role drop down its possible the user is a personal device like a Facebook portal, or perhaps you are not logged into your account page as the owner\admin.