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need advice

khjKV_4853
Listener

I bought a standard pro and booked a meeting on September 28.

But there was an error pop-up message that I can't access in Korea.

To solve this problem, please cancel the purchase or take action to access my account in Korea.

1 REPLY 1

Rupert
Community Champion | Customer
Community Champion | Customer

Hi @khjKV_4853 

 

Users in some countries or regions are unable to access Zoom for regulatory reasons. 

 

North Korea is one such country according to: https://support.zoom.us/hc/en-us/articles/203806119-Restricted-countries-or-regions

 

To cancel your account you should contact Zoom Billing:

https://support.zoom.us/hc/en-us/categories/201137176

 

Hope this helps.

 

Rupert