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an error in login access

Yonglimwon
Listener

We are using some of your Zoom plans for education to our customers, and we are having trouble logging in the access. (plz see below the captured picture)

 

We tried several times, but we couldn’t get the emails written below(***********).

So could you please check our login access?

 

 

Yonglimwon_0-1652068552767.png

 

 

 

8 REPLIES 8

niranjan
Community Champion | Zoom Employee
Community Champion | Zoom Employee

I've unblocked this email-id and the user will receive the OTP in their mailbox. Kindly check with the user.

percy_foo
Listener

I face the same problem, there we share several accounts within our organization but we don't share the email, thus I cannot get the verification code to re-login the other accounts. What can I do?

 

niranjan
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi, Kindly open a support ticket with us explaining your use case of sharing Zoom account login. Our team will help you with a workaround. Here is the link to contact our support,

https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

mycson
Listener

please help i have same problem.

can't enter zoom because it asks for a 6-digit code via email while the email domain is dead
how do i get my zoom account back?

niranjan
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi, Please open a support ticket or reach out to our chat/phone support to help you with the login process - https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

Pepper
Listener

I can't enter zoom because it asks for a 6-digit code and My Email Address is wrong so I can't get the verification code to re-login the other accounts.

Please help me, unblocked this email  (***********

Thank you

niranjan
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi, Please open a support ticket or reach out to our chat/phone support to help you with the login process by changing the email address - https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

niranjan
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Thank you for your patience. Our team has temporarily disabled OTP globally as we re-evaluate. For the time being OTP has been disabled on login.

 

Please try logging in again and If you are still having difficulties logging in please let me know.