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Virtual Backgrounds not working on Mac i5

cynnamon1978
Listener

I have a MacBook Air (13-inch, Early 2015, 1.6 GHz Dual-Core Intel Core i5, and I'm getting the error that my device doesn't support Virtual Backgrounds without a green screen. I thought I meet the requirements. Please help.

3 REPLIES 3

EddiePAEK
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi,  try to check them.

  • Zoom desktop client, 4.6.0 or higher
  • macOS version 10.13 or higher

See more, https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements

 

Cheers!

I have the same MacBook Air specs as above, I have confirmed Zoom desktop client is 5.9.6, macOS version is 10.13.6. I see this on apple forums as well, I think this is a bug in Zoom. Can you please advise? thank you

 

Gwen29
Listener

I also have the same problem.