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Terminating accounts

Gmal
Listener

I have recently had to upgrade a number of zoom accounts for an event that was held. I paid for zoom pro using my credit card. I have now cancelled the subscriptions and they in fact show as cancelled yet when I try to terminate accounts it still says that 

Your account is a paid account. If you want to delete your account, please go to Billing or contact sales to cancel your subscription.

 

Any ideas?

 

Thank you

1 ACCEPTED SOLUTION

Mr_Zoomtastic
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Gmal,

 

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.

View solution in original post

1 REPLY 1

Mr_Zoomtastic
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Gmal,

 

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.