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Browse Backgrounds2021-11-30 10:40 AM
Hola se desconfiguró mi computadora, tengo cuenta Prepago por un año y cuando me volví a dar de alta con mi correo me enió a una cuenta gratis, ahora no sé como recuperar mi cuenta de pago, tengo mi Passcode y mi ID.
Traté de cambiar en el perfil Free el personal Meeting, pero no me lo permite.
Las opciones a las que me envían las páginas de ayuda de Zoom no me sirvieron o no les entendí, no hablo inglés muy bien.
Como que no hay mucho soporte para mi caso y solo contesta una máquina que te envía a Menú sobre Menú.
Alguien que me de una idea de que hacer? O de plano cancelo el plan, había pagado anualmente hasta septiembre de 2022
Gracias si llegaste a leer hasta aquí, saludos
2021-12-03 08:16 AM
Hola @mrovalo, estoy usando el traductor de Google para traducir esta respuesta.
Solo para entender, ¿su cuenta dice que es gratis a pesar de que compró una suscripción paga? Si es así, es posible que aún deba asignar la licencia. Puede consultar https://support.zoom.us/hc/es/articles/115004976063-Assigning-a-License para obtener más información.
En segundo lugar, para programar reuniones, sugeriría no usar su ID de reunión personal y programar sus reuniones desde https://zoom.us/meeting/schedule para generar un ID de reunión automáticamente, por lo tanto, no tiene participantes anteriores que asistan para unirse a ese mismo ID de reunión personal.