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Mic and Camera not working on Zoom APP


Hello guys,

We are having a problem in my company where some people that just got new laptops aren't able to use the mic and camera on the app, it works in everything else, it works even on zoom in the browser,  but it just doesn't on the app, any solutions ? There was another discussion that I saw recently where the solution was to upgrade to windows 11 (which we don't want to do that for now).


Best Regards


Community Champion

@Afonso , you might want to try to upgrade Mic/Camera drivers of the laptop and see if that resolves the issue for some users.


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Good morning, 

We tried that and it still doesn't work, I think it has something to do with windows updates.