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MY PAID ACCOUNT SUDDENLY CONVERTED AS BASIC

cscfamily1995
Listener

Why is my paid account suddenly converted as Basic. We just paid last March 12, 2022 good for 1 year subscription.

How to fix this?

2 REPLIES 2

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Thank you for visiting the Zoom Community to seek support. Because this case is unique to your Zoom account, I would suggest that you log a problem with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new so support/account team can assist you with the concern.

 

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

Cheers!

hanny
Observer

me too,  i paid in 18 July , at 10 August suddenly change come basic, please fix and answer what should i do.  cause i want to use for teaching.