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Death of administrator

Robg
Listener

Our Zoom administrator passed away and none of the rest of the company knows the username or password to renew our license. How can we proceed?

2 REPLIES 2

VBO_Test
Listener

Sorry to hear about your company's loss. The following help article may be useful for you in this case: https://support.zoom.us/hc/en-us/articles/115005686983-Changing-the-account-owner

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

You might also need to contact Zoom Support for their assistance in changing this as well. Let us know if you need any help with contacting Support.