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Confirmation email not received and not in spam

ecc1
Listener
 
5 REPLIES 5

Bri
Zoom Moderator
Zoom Moderator

Hi @ecc1, and welcome to the Zoom Community! Do you mind letting us know what confirmation email you're referring to? 

ecc1
Listener

We get a message that Zoom doesn't recognize our device. So it sends a confirmation # to our registered email, but it does not arrive. Nor is it in spam. 

OverCoffee
Listener

We are having the same issue with about 4 accounts. Has there been a solution found to help with this

ecc1
Listener

YES we found a solution. Our confirmation code was going straight to TRASH, where it sat for ten minutes before disappearing. So try again, go straight to the trash and see if the code is there! 

That did not help me. It simply didn't work.