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Change email to my old inactive email


How can I change my "free" account's email address?  I closed down the original email about a year ago so no updates will be received there.

I can get access to the profile and have tried to change the email and/or delete the account, but when it asks for my password it keeps saying the password is incorrect. I now have only 2 more tries to get the "right" password keyed in.

Maybe just best if I create a new login account with my current email, but how do I remove the old account or recover the password and make changes?


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi there!


If you no longer have access to the email address attached to your Zoom account, contact Zoom Support.


If my reply helped, don't forget to click the accept as solution button!