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Cancelling a subscription- asks me to cancel 'additional subscriptions'

Ruth9
Listener

When I try to cancel my Pro subscription, I get a message at the bottom of the 'Feedback survey' pop up saying I have to 'firstly cancel my additional subscriptions' , and I can't go any further.  I don't have any 'additional subscriptions' as far as I know- I can't see any showing on the account.  Anyone know what's happening here?  All Zoom support doesn't mention this at all. Many thanks in advance

 

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

The volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts. I recommend submitting a Support Ticket to Zoom staff at:
https://support.zoom.us/hc/en-us/requests/new 


Ray - "Old Desert Lizard" / GoodClix.com
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