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Can't access a recording

DylanDraper919
Listener

I have a local recording, and I can see the one I need, but when I click on it, I get a message that says I have to login with the same account to listen to recording.  I am in the same account and I have to get access, please help!

3 REPLIES 3

JepZoom
Participant

Is it possible for you to send a screenshot of the error that you received?

AHaynes
Listener

I believe it wants you to use the desktop app and log in to that with the same details. It should then open up.

dawn51080
Listener

I tried using the desktop app and logging in and I still cant open the video