I was billed twice how can i get refund for one of the bills

[pamelaburotto]

Hi I had an automatic bill via google pay. this month i did not have the funds available at the time of the charge and my plan was downgraded until my payment was done.

I made the payment via regular mode in the zoom page.

After google pay made the charge for the same item.

I need to know how to handle this, and how to have the refund of one of the charges.

Thanks Pam

[Ray_Harwood]

Hey, Pam/ @pamelaburotto,

Here in the Zoom Community we’re mostly volunteers with no access to your account. Zoom Staff can definitely handle this for you. Log a Support Ticket with them here:

Support Ticket: https://support.zoom.us/hc/en-us/requests/new