Request for Refund

Forum|Forum|3 months ago
September 30, 2025
3 replies
1 view

Dear Zoom Support Team,

I recently purchased a Zoom Pro subscription on September 30 but mistakenly selected the annual plan instead of the monthly plan. I would like to kindly request a cancellation and refund for the annual payment.

I have not used Zoom Meetings since the purchase.

I would greatly appreciate your assistance with this request and look forward to your confirmation.

Thank you very much for your time and support.

Best regards,

Hye-Ju

Billing & Invoices

Best answer by Mandel

Hi @Hyeju_22 ,

I can see that our Support Team has already switched your plan from annual to monthly and provided the appropriate refund. Based on this, I am now marking this post as solved.

Let me know if there are further questions.

Cheers,

Zoom Community Team

M

MandelAnswer

Community Champion | Employee

Hi @Hyeju_22 ,

I can see that our Support Team has already switched your plan from annual to monthly and provided the appropriate refund. Based on this, I am now marking this post as solved.

Let me know if there are further questions.

Cheers,

Zoom Community Team

R

RonaldCaling

Newcomer

i would like request for refund, used the free trial and the scheduler but they charge me even I cancel the subscription.

최

최지경

Newcomer

Dear Zoom Billing Support Team,

Hello, this is Choi Ginger Office.

I recently purchased a Zoom Pro subscription on December 16 but mistakenly selected the annual plan instead of the monthly plan. I would like to kindly request a cancellation and refund for the annual payment.
I have not used Zoom Meetings since the purchase.
I would greatly appreciate your assistance with this request and look forward to your confirmation.
Thank you very much for your time and support.
Best regards,

Choi Ginger Office

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