Payment Cancellation and Repayment Inquiry

Forum|Forum|5 months ago
August 4, 2025
2 replies
0 views

I paid for a Zoom webinar with 3,000 attendees, but accidentally increased the number of Pro account participants by 3,000. Is there any way to get a refund and resubmit? Please help.

Best answer by Mandel

Hi @momorang ,

Upon review, I see that you have already received a refund for the Large Meeting 3000 license. If you have further questions, I suggest that you reply to the support ticket that is currently assigned to our support team.

Thanks,
Zoom Community Team

M

MandelAnswer

Community Champion | Employee

Hi @momorang ,

Upon review, I see that you have already received a refund for the Large Meeting 3000 license. If you have further questions, I suggest that you reply to the support ticket that is currently assigned to our support team.

Thanks,
Zoom Community Team