I recently created a program to sync contacts from our CRM system into Zoom Phone as External Contacts. This works great, but it has the problem of making it difficult to search for internal extensions in the directory. 

It's not so much a problem on the Zoom Workplace app, but it is an issue on our desk phones (Yealink). For example, if I search the directory for 'Jason', it shows the max results of 200, which doesn't include the internal extension for Jason. Searching the full name doesn't return a result, when it did before syncing the external contacts. 

Is there any way to prioritise internal contacts in the search so they are returned before external contacts? If there is a way to amend the LDAP search filter to only show internal users, that would be a suitable solution too. 

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Until the last couple of weeks my zoom meetings have been exported/synced directly to my ical calendar. This has sudden ly stopped working and I cant seem to reset it - keeps trying to get me to use Microsoft Outlook. Really annoying when this has been working perfectly until now. Im thinking I will have to stop my account and look for an alternative.

I canceled my subscription exactly one day before it was set to renew, but the following day, I was charged for Zoom again. I canceled once more, only to be informed that I have an unpaid invoice and will lose access to my account. I disputed the charge with my bank and got a refund, but when I tried to contact Zoom, I discovered there is no customer service number to call. It’s ridiculous that the only option is to wait for a long time on chat, only to be disconnected before any resolution. Now, they've sent a request to my bank for a check! What?? I find Zoom frustrating—it's all about pushing their products. I'm done with this app and will never use it again. Their policy of charging accounts even after cancellation is unacceptable. I will be filing a complaint with the Washington Attorney General and will keep you all posted. They cannot treat customers like this.